No refund for canceling within 7 days?

New Here ,
Aug 01, 2022 Aug 01, 2022

Copy link to clipboard

Copied

They wouldn't let me cancel the free subscription without paying the $84 so I went ahead and paid thinking I would get a refund but I haven't gotten anything or used any of the services. I have no access to the services to even use them despite paying for them. How do I contact Adobe to get a refund??

Views

26

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

Copy link to clipboard

Copied

LATEST

Hi @sommer254697004tq4,

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

So if you had cancelled within 14 days of your subscription you were not meant to pay the cancellation charges at all. Please contact support and reference this document to ask why you were charged in the first place and why is the refund help up.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines