No Refund Yet? Will I get one?

[samc44465636]

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

[John T Smith]

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[Sheena Kaul · Accepted solution]

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

[samc44465636]

I received the refund on the 11th. So just a little late but thats fine

[Sheena Kaul]

Great!

[Kendra22487134432p]

No I have not goten one yet

[John T Smith]

You added to a 4 year old discussion, so I will tell you...

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[yvonh4300092]

I just canceled my subscription (well within 30 days) but I have looked all over your website, and could find no link that I could use actually to ask for a refund? Or, is refund automatic?

Yvon

[Kendra22487134432p]

No I haven't gotten one yet

[Nancy OShea]

@Kendra22487134432p,

When did you request a refund?

It usually takes several business days to process and often takes longer to show up on your credit card statement.

[sherryb25829052]

I have cancelled my son's membership and it charged me $79.96 as a cancellation fee. I spent nearly 4 hours on chat this weekend to get a refund. They tell me it's escalated, and I would hear back within 24 to 48 hours, which I didn't. Still waiting on a refund, and they collected credit card info. I have a feeling we have been scammed.