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No se instala Photoshop ver 21.2.7 en MacOs

New Here ,
Apr 15, 2021 Apr 15, 2021

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Tengo instalado Creative Cloud y anteriormente ya he descargado otros programas de adobe. Intento instalar Photoshop con la versión 21.2.7 que es la que me permiten. Empieza a ejecutar la instalación y me llega la notificación de que Photoshop se ha instalado correctamente PERO NO HAY NADA! Sólo se descarga la extensión de Camera Raw en CC y dentro de mis archivos sólo está el desinstalador de photoshop. Y nuevamente vuelve a estar listo el botón de "Instalar", carga al 100% y no hay nada,

 

Ya lo desinstalé varias veces, al igual que CC. Ya reinicié de igual forma mi MacOs High Sierra y NADA! 

 

No sé cómo solucionarlo porque no marca un error como tal, sólo no se instala

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Community Expert ,
Apr 16, 2021 Apr 16, 2021

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you must have a subscription to install older versions.  they won't install with trials.

 

if you have a subscription, first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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