Not able to use Photoshop CS6

[sun_photons_visions]

i purchased photoshop 6 6 years ago or more ...and spoke with adobe for the upgrade and the hard copy...now in 2018 they are preventing me from using it?/? I bought it  bad news adobe so bad..

[Jeffrey_A_Wright]

Branching to a new discussion.

Sun Photons Visions, sorry to hear you are facing difficulties installing Photoshop CS6.  What is the specific error that you are receiving?  Are you utilizing your registered serial number when installing Photoshop CS6?  For information on how to locate your serial number see Find your serial number .

[sun_photons_visions]

The same one everyone else is getting..

I bought the har copy software from adobe on the telephone and they shipped it to me in around 2012 or so. I don’t have the box any more..,,’

It worked until a few weeks ago

Not good..Not good at all.

Elan

[Peru Bob]

https://forums.adobe.com/people/sun+photons+visions  wrote

It worked until a few weeks ago

Can you be more specific about what is not working?

Are you having trouble installing?

Does it open?

Is there an error message?

What operating system?

[sun_photons_visions]

mojave OS Mac…I purchased this from adobe on he phone and adobe sent me the cd which I do Not have any more

it work for years until now? I paid for it and I paid adobe directly it was an upgrade from previous version..

[Jeffrey_A_Wright]

Elan, if you are installing Creative Suite 6 on macOS 10.14 then you will need to use the workaround listed in Installing Creative Suite on macOS 10.12 (Sierra) .

If you face any additional difficulties then can you please type the text of the error that you are receiving?  Please be aware that you are posting in a public discussion forum accessible to anyone with Internet access.  Please do not personal information such as serial numbers or e-mail addresses.

[John T Smith]

>mojave OS Mac

Owners of old programs simply have problems with new Mac operating systems... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

I have seen it mentioned that an OLD version of Java must be installed to MAYBE get an old program (CS6 and earlier) working with your new operating system https://support.apple.com/kb/dl1572?locale=en_US

[sun_photons_visions]

atoll did not send this to me..

[sun_photons_visions]

i bought it from adobe..over the one Adobe sent me the cd I don’t have the cd any more..

it is in adobe’s records.

[Jeffrey_A_Wright]

I am sorry, Elan, but it is still unclear what difficulties you are facing when installing Creative Suite 6.  The retail installation files are available for download at Download Adobe Creative Suite 6 applications .

You can also use the process listed in Find downloaded apps and files  to download your purchase, if you purchased Creative Suite 6 from our website directly. 

[Nancy OShea]

https://forums.adobe.com/people/sun+photons+visions  wrote

I don’t have the cd any more..

You can download Creative Suite 6 at the link below.   And you will need your serial number.

Download Adobe Creative Suite 6 applications

If you don't know your product version and serial number, you can look it up online by logging into your account.

Adobe Account

[sun_photons_visions]

I would have to get that from adobe as I bought it from them….

i am at <Removed by Moderator>

[Jeffrey_A_Wright · Accepted solution]

Elan, please click on the View the full discussion in your next e-mail update.  This will allow you to view the entire public forum discussion in your default web browser.

You can find details on how to locate your registered serial numbers in post #1 and 10 of this discussion.  Information on where to download the installation files can be found in post #8 and 10.

If you would like to work directly with our support team then please begin a chat session at Contact Customer Care .  If you have already contacted our support team then please update this public forum discussion with the case number.  You can find information on how to locate your support cases at View Adobe Support cases .

[sun_photons_visions]

over the phone not “one” this is a purchased from adobe version and they sent me the hard copy cd…

now after years they send me this not good.. easy to understand the situation..