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Not connected to the internet?!! Yes, I am!

Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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When I wanna install CS6 Matster Coll. I'm asked to verify my lisence no., but when doing so I'm met with a statement that the computer is not connected to the internet and all I get access to is a 7 day trial period - why? And how do I get around this silly situation? Does anybody know? Thanks in advance. 🙂

 

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correct answers 1 Correct answer

Community Beginner , Feb 22, 2023 Feb 22, 2023

Thanks John and others who responded to my questions. I got hold of a living person via the chat at Adobe, and he has fixed it all for me, demonstrating a surpricingly superb assistance and service. And now all works fine! Thanks again, you all - your responses are very appriciated! 🙂

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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Thanks John and others who responded to my questions. I got hold of a living person via the chat at Adobe, and he has fixed it all for me, demonstrating a surpricingly superb assistance and service. And now all works fine! Thanks again, you all - your responses are very appriciated! 🙂

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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good to hear!

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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there can be a number of issues causing the problem of connecting to adobe's secure servers.  one is listed in the previous response.

 

the easiest solution is to activate offline using an updated computer or mobile device.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Update your operating system and browser to support TLS 1.2 protocol.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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if the op does that they risk a bigger problem: os and cs6 compatibility.

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Community Expert ,
Jul 01, 2023 Jul 01, 2023

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5 months later and TLS1.2 or higher are industry-wide requirements now. 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 01, 2023 Jul 01, 2023

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SAME HAPPENNING TO ME. DID YOU SOLVED THE PROBLEM?

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Community Expert ,
Jul 01, 2023 Jul 01, 2023

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yes, they did by contacting adobe support, but again, it's easier to activate offline.

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