Not connected to the internet?!! Yes, I am!

[steenb64674796]

When I wanna install CS6 Matster Coll. I'm asked to verify my lisence no., but when doing so I'm met with a statement that the computer is not connected to the internet and all I get access to is a 7 day trial period - why? And how do I get around this silly situation? Does anybody know? Thanks in advance. 🙂

[John T Smith]

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

[steenb64674796 · Accepted solution]

Thanks John and others who responded to my questions. I got hold of a living person via the chat at Adobe, and he has fixed it all for me, demonstrating a surpricingly superb assistance and service. And now all works fine! Thanks again, you all - your responses are very appriciated! 🙂

[kglad]

good to hear!

[kglad]

there can be a number of issues causing the problem of connecting to adobe's secure servers.  one is listed in the previous response.

the easiest solution is to activate offline using an updated computer or mobile device.

[Nancy OShea]

Update your operating system and browser to support TLS 1.2 protocol.

[kglad]

if the op does that they risk a bigger problem: os and cs6 compatibility.

[Nancy OShea]

5 months later and TLS1.2 or higher are industry-wide requirements now. 

[Martha30821503h92d]

SAME HAPPENNING TO ME. DID YOU SOLVED THE PROBLEM?

[kglad]

yes, they did by contacting adobe support, but again, it's easier to activate offline.