Open case number for license transfer

[mark22850969851n]

Hi. I'm trying to obtain a case number so i can submit a form for a license transfer. It can't be done on the help centre as i don't have any active plans. My account only has the Creative Cloud registration details on it. Any idea how i can get a case number in the UK? Thanks!

[John T Smith]

As far as I know, this is only for serial number programs

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

[mark22850969851n]

Yes thanks John. I want to transfer my CS6 license over to someone else but i need a case number to upload the form to. I can't see how to get this.

[Jeff A Wright · Accepted solution]

Mark, if you need any assistance with the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html, then please get in touch with a member of our support team by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  The serial number may be registered under a different account if you do not see it listed and cannot register it.

If the chat window fails to open, then please use a different device to contact us, Mark.