Own Photoshop Plan, Photoshop not appearing on Creative Cloud app, but appearing on website.

New Here ,
Feb 08, 2022 Feb 08, 2022

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I own the Photoshop plan, on the website it shows that I am currently subscribed to that plan (I know for a fact that I'm still paying for it), and it has the Download prompt for Photoshop on the website. However, when I click on that prompt, it directs me to the Creative Cloud app, signed into the same account (quadruple checked), and it proceeds to not install anything. Photoshop also seems non-existant to me on the CC Desktop app. I search for it and it only gives me a "learn more" prompt that links me to the website, where I find myself in a never ending loop trying to get the Photoshop that I should have access to installed. This all began today when I uninstalled Photoshop to reinstall it, in an attempt to solve the app crashing upon launch. I've since fully uninstalled and reinstalled CC Desktop and all Adobe related stuf fon my PC, and it is still refusing to give me access to Photoshop, even though the website and my plan dictate I definitely should have access. It's very frustrating 😞  

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Creative Cloud , Installation

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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New Here ,
Feb 09, 2022 Feb 09, 2022

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hello! Thanks the quick response, but even after using the cleaner tool and reinstalling I'm still having the same problem 😞 

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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Are you using a supported operating system with the latest updates?

 

Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Have you tried logging-out and logging-in again?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

If you still can't connect, see this help article about resolving connection problems.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 09, 2022 Feb 09, 2022

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hello! Thanks for the quick response 🙂

 

I've just gone through all of the activation-network-issues and sadly none of it seems to apply to this issue, although I'm running on the most recent Windows 11 update, all of my drivers are updated, I keep all of my stuff as up to date as possible. The solutions in the link you sent me haven't worked, as everything seems in order for me on that end. I've uninstalled and reinstalled completely a couple times now and still CC Desktop doesn't want to acknowledge Photoshop. It genuinely doesn't even appear in the Apps category in Creative Cloud Desktop beyond the "learn more" link that sends me into this loop. 

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LEGEND ,
Feb 09, 2022 Feb 09, 2022

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LATEST

Windows 11 - Intel or ARM processor ?

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