Pas accès aux fonctionnalités de gestion des applications

Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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Bonjour,

Je suis sur mac os, Bog Sur 11.1

J'ai acheté la licence adobe ce matin... depuis impossible d'utiliser une application. 

Impossible d'en installer une. 

 

Toujours le message "Pas accès aux fonctionnalités de gestion des applications" qui apparait dans la fenettre des apps du creative cloud

 

J'ai parcouru le net, les forum, cette communauté pendant 4h, 

Mise à jour du mac, rien de neuf

Renommer le dossier OOB en opm.db.old, rien de neuf

Réparer le fichier creative cloud, rien de neuf

 

Donc est- ce que quelqu'un aurait une autre idée? ce problème existe quand même depuis plus d'un an

Parce que pour le moment je n'ai donc plus rien de la suite adobe.. et ça me pose de réel problème

 

Merci d'avance

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Activation , Creative Cloud , Installation , New user

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correct answers 1 Correct answer

Community Beginner , Jan 19, 2021 Jan 19, 2021

Voilà après 48h de recherches et une multitude de tests.... 

J'ai enfin trouvé... 

Sur ce lien : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Je ne suis pas sûr que tout soit utile, je penses que le plus important est à parti du "Important first step"

et ensuite utiliser le "creative cloud cleaner" en téléchargement en dessous

==> clean all !!!! 

Restart computer

ré-install Creative cloud desktop, et normalment là apparaît

>>>> Bibliotheque/application support/Ado

...

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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download and install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your cc programs and trials.

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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Merci, mais c'est là que j'ai téléchargé le créative cloud

J'ai refait mais évidemment toujours le même problème 

 

Avez-vous une vraie solution?

 

Merci

Capture d’écran 2021-01-18 à 19.25.18.png

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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do you have an enterprise/teams/education subscription?

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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individual licence

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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thank you.

 

my french never was very good (i just had to be able to read french text in my phd field - mathematics) so if you could translate that error message in your screenshot that would be helpful.  to me, it looks like it says you do not have access to the adobe apps.

 

if my understanding is correct, check your account (account.adobe.com) to make sure your subscription is what you think it is (and more importantly) to confirm your subscription adobe id.

 

then sign out from the cc desktop app and then sign in (using the same adobe id used to confirm your subscription).

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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You do not have access to application management features.

To manage the applications, authorization from your IT administrator may be required.

 

Thats the translation of the message, 

yes my id adobe account is the same, I have this subcription.

I've try on an other laptop (a PC not a mac) and it's works and I see my adobe apps install on this laptop... 

 

I haven't any IT admin, 'cause this computer is mine.

and I'm IT manager in my company.

 

I can't believe that this probleme exist since maybe 2years.... and nothing is fixed yet.... 

 

If you have an idea... thanks

because I have a deadline friday for new artworks.....

 

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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I've found a solution ...... 

reply bottom.... 

 

thanks

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New Here ,
Jan 18, 2021 Jan 18, 2021

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j'ai le meme probleme.... c#st le 5eme  truc que j'essaie:-(

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New Here ,
Jan 18, 2021 Jan 18, 2021

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J'ai trouve une solution.

Va chez FINDER  puis LIBRARY > APPLICATION SUPPORT > Adobe >OOBE > Configs .

La tu trouve: serviceconfig.xml

Met le dans la poubelle.

Restart l'ordinateur....

 

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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J'ai pas de dossier configs 😞 

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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you probably need to enable hidden files.

 

google your os and how to view hidden files.

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Already done and nothing...

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Voilà après 48h de recherches et une multitude de tests.... 

J'ai enfin trouvé... 

Sur ce lien : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Je ne suis pas sûr que tout soit utile, je penses que le plus important est à parti du "Important first step"

et ensuite utiliser le "creative cloud cleaner" en téléchargement en dessous

==> clean all !!!! 

Restart computer

ré-install Creative cloud desktop, et normalment là apparaît

>>>> Bibliotheque/application support/Adobe/OOBE/Configs/service.xml

 

Deconnectez-vous, fermer creative cloud Desktop

 

Edit du fichier service.xml, comme ci-dessous : 

Il faut changer false par true:

<config><panel><name>AppsPanel</name><visible>true</visible></panel><feature><name>SelfSe rveInstalls</name><enabled>false</enabled></feature></config>

(S'il est en lecture seule, faite une copie ailleurs, édition puis vous copier/coller dans le dossier pour écraser la version dedans)

 

Relancez Creative desktop et c'est bon !!!! 

Enfin.... 

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New Here ,
Feb 28, 2021 Feb 28, 2021

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J'étais dans la même situation et j'ai essayé tous ce qui à été dit dans la comunauté sur le sujet. 
Ma solution a été la suivante:

Désinstaler TOUS les programmes de Adobe (Acrobate Reader, photoshop, illustrator, Créative Cloud...) que j'avais sur mon PC. J'ai éffacé les raccourcis, bref TOUT !!!
J'ai ensuite été sur mon compte Adobe pour instaler mes produits, Créative Cloud s'est instalé automatiquement. Et le reste a suivit !!!
J'espère que ca vous aidera à économiser des heures de recherches et d'énervement !

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New Here ,
Jun 21, 2021 Jun 21, 2021

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T'es un dieu.

Rien ne marchait. 

Même Adobe n'était pas fichu de m'aider.

J'ai tenté de suivre ta manip par acquis de conscience après avoir cherché des heures.

Et ça fonctionne miraculeusement.

M-E-R-C-I mille fois.

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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de rien.

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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for anyone else trying to do a "clean" install of adobe programs:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Oct 24, 2021 Oct 24, 2021

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(MAC OS)

 

Pour Trouver le fichier : Configs.xml si toutes les solution ci dessus n'ont pas fonctionné.

vous devez etre deconnectez de creative cloup et de toute les application adobe. Quittez egalement les application pour qu'elles ne s'executent pas en arrière plan.

1. ouvrez la recherche spotlight 

2. tapez : Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

3. Afficher le dossier dans le finder. Si vous ne pouvez pas voir le chemin pour aller jusqu'au dossier : option+commande+P ou allez dans "presentation">"afficher le chemin"

4. Suivez les etape de la photo afin de pouvoir modifier le fichier xml.

5. supprimez le texte de votre fichier > copiez / collez : <config><panel><name>AppsPanel</name><visible>true</visible></panel><feature><name>SelfServeInstalls</name><enabled>true</enabled></feature></config> 

ou remplacez tout les "false" par "true"

 

Fermez le fichier, Ouvrez creative clouds, connectez vous et normalement vous aurez accès aux applications ainsi qu'a découvrir! 

Capture d’écran 2021-10-24 à 17.23.32.png

 

 

Capture d’écran 2021-10-24 à 17.23.45.png

 

 

Capture d’écran 2021-10-24 à 17.26.44.png

  

 

 

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Waouh !! MERCIII beaucoup pour ces explications TRÈS claires !! merci

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New Here ,
Nov 05, 2021 Nov 05, 2021

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j'ai galérer pendant une apres midi avant de comprendre pas de soucis !!😂😁

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New Here ,
Nov 05, 2021 Nov 05, 2021

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LATEST

*galéré

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