Password does not work during installation

New Here ,
Oct 07, 2021 Oct 07, 2021

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I just purchased Adobe creative Cloud. Then I downloaded Photoshop, then I wanted to install it and there comes a window with my name and the password I should enter. But it does not work. Do I have to enter something else there, not the password I have from Adobe Cloud? Thanks

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if your account shows the subscription you expect, use that adobe id and password (used to check your account) to sign in to the cc desktop app*.

 

*

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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LEGEND ,
Oct 08, 2021 Oct 08, 2021

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When you install any app you will normally be asked for your computer's admin password. It is not, while installing, asking for your Adobe password - it's the normal thing you get for most installs.

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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You need to be an admin on your computer to install software. If you aren't, you need to change into an admin account. If you are not the admin of your computer, you need to ask an admin to install the software.

ABAMBO | Hard- and Software Engineer | Photographer

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