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Paying every month but no access

New Here ,
Feb 21, 2023 Feb 21, 2023

Hi guys, need some advise on how to get my photoshop to work. I pay £9.98 every month for years now and when i have just go to use it for a project, its asking me to do a 7-day free trial or pay for a plan. i have signed in to Adobe and it says i have no plan. But how am i still paying every month? 

I'm so confused, can anyone help

 

Kind Regards,

Beckie

TOPICS
Creative Cloud
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correct answers 1 Correct answer

Community Expert , Feb 21, 2023 Feb 21, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Community Expert ,
Feb 21, 2023 Feb 21, 2023
LATEST

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines