Paying every month but no access

[rebeccah52766089]

Hi guys, need some advise on how to get my photoshop to work. I pay £9.98 every month for years now and when i have just go to use it for a project, its asking me to do a 7-day free trial or pay for a plan. i have signed in to Adobe and it says i have no plan. But how am i still paying every month? 

I'm so confused, can anyone help

Kind Regards,

Beckie

[kglad · Accepted solution]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location