this is disgusting....,obfuscation to decieve & its corrupt.
Just now....when I changed the billing on the card form it changed the plan, I wanted the pay monthly plan not this the yearly commitment forcing you to pay a year plan,
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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or https://helpx.adobe.com/contact/phone.html
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
the adobe support let to chat that lead me to the forums and nothing else.
the adobe support LEAD me to chat, that lead me to the forums and nothing else.
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Chat support should not have sent you here, but there's nothing we can do to stop them.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.
If that doesn't work, try this link, which opens a chat window directly:
PHONE: You can also search this page for a regionally appropriate phone number for customer support.
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I want my account in english.
Log-in below, scroll down to Change Regions in the footer.
Changing plans midway through your subscription isn't possible. You must cancel your old plan first and you will incur a 50% early cancellation fee.
How do I Cancel my Subscription?
Subscription & Cancellation Terms:
CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html