payment deceptions on shopping adobe shopping carts

Community Beginner ,
Jan 25, 2022 Jan 25, 2022

Copy link to clipboard

Copied

this is disgusting....,obfuscation to decieve & its corrupt.

 

Just now....when I changed the billing on the card form it changed the plan, I wanted the pay monthly plan not this the yearly commitment forcing you to pay a year plan, 

that is horrific that it automatically changes plans without my permission before taking payment, and I want all my stuff in english, not spanish.
 
I want my account in english.
 
and they talk about seeing changing the plan, when it is impossible to see that monthly plan again when I want to change it to the monthly plan pay as you go plan, I only need this or a few months.
 
This is how big corporates rope people in and if they dont pay they put there name to bad creditors, this is coorporate corruption as far as i am concerned. Its evil greed.
 
how do I get adobe to change that plan it decieved me to buy to a non-pay yearly one? since they do not want to give phone numbers or chats to talk to a real person so that they can keep taking peoples money?
TOPICS
Activation , Feature request , New user

Views

39

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

Copy link to clipboard

Copied

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2022 Jan 25, 2022

Copy link to clipboard

Copied

the adobe support let to chat that lead me to the forums and nothing else. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2022 Jan 25, 2022

Copy link to clipboard

Copied

the adobe support LEAD me to chat,  that lead me to the forums and nothing else. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

Copy link to clipboard

Copied

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Chat support should not have sent you here, but there's nothing we can do to stop them.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

Copy link to clipboard

Copied

LATEST
quote
I want my account in english.

==========

Log-in below, scroll down to Change Regions in the footer.

https://account.adobe.com/plans

 

image.png

 

Changing plans midway through your subscription isn't possible. You must cancel your old plan first and you will incur a 50% early cancellation fee.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines