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Payment done but not reflecting on my Adobe account

New Here ,
Dec 09, 2022 Dec 09, 2022

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Hi, my plan subscription payment went through successfully from my bank account and it is reflecting in my bank statement as a debit amount. But the Adobe account is not updated with the payment information and still shows payment pending error.

 

Adobe Billing Error popup that I still keep receiving.

2022-12-09_19-52-38.jpg

 

My bank statement reflecting that the payment actually went through successfully.

THIS IS A PUBLIC FORUM, PERSONAL INFORMATION REMOVED... Moderator

 

Please help with fixing this issue as it is very important that my account does not get cancelled.

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correct answers 1 Correct answer

Community Expert , Dec 09, 2022 Dec 09, 2022

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must b

...

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html


You can also try Twitter, @ AdobeCare. (take out the space)

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