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Payment Issue

New Here ,
Oct 10, 2021 Oct 10, 2021

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So, I bought a subscription for access to all the apps on Adobe for 19.99 per month (Since I'm a Student). And when I bought it, I was charged but I still wasn't able to access the apps and I am still charged, can someone help me with this?

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Activation , Creative Cloud , Feature request , Installation

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correct answers 2 Correct answers

New Here , Oct 10, 2021 Oct 10, 2021

Wait never mind, my issue has been resolved 

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Community Expert , Oct 10, 2021 Oct 10, 2021

Log-in to your Adobe account and click this link https://account.adobe.com/products to verify your account

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New Here ,
Oct 10, 2021 Oct 10, 2021

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Wait never mind, my issue has been resolved 

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Community Expert ,
Oct 10, 2021 Oct 10, 2021

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Log-in to your Adobe account and click this link https://account.adobe.com/products to verify your account

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Screenshot_20230831_153216.jpg

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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@ZAKZ 

 

do you have a question?

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Yes, as shown, the payment was successful, but I can't update The product is still free and asks me to pay again 

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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did you purchase from adobe.com or did you purchase from an app store?

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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