Payment Issue

[shorling]

So, I bought a subscription for access to all the apps on Adobe for 19.99 per month (Since I'm a Student). And when I bought it, I was charged but I still wasn't able to access the apps and I am still charged, can someone help me with this?

[shorling · Accepted solution]

Wait never mind, my issue has been resolved 

[John T Smith · Accepted solution]

Log-in to your Adobe account and click this link https://account.adobe.com/products to verify your account

[ZAKZ]

[kglad]

@ZAKZ 

do you have a question?

[ZAKZ]

Yes, as shown, the payment was successful, but I can't update The product is still free and asks me to pay again 

 

[kglad]

did you purchase from adobe.com or did you purchase from an app store?

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html