Payment Issues - Student

[Falling Pixie]

This might be a thread already but I couldn't find one.

I am a student and have been getting Adobe for a while now with the student discount (although, the past year it's charged me 30$ instead of 20$ for some reason but that's another issue).

I looked on my bank account and saw I was charged the full 52$ rather than the student discount. Why? Please help. I'm having trouble contacting them.

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[Moved from CS6 and earlier Creative Suites to Creative Cloud... Mod]

[John T Smith · Accepted solution]

When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years

-One Year Intro Price https://forums.adobe.com/message/10141917 explains

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[Falling Pixie]

Thank you for your answer. I went and looked at when I had first bought it 3 years ago and everything matches up.

However, so did the price of the whole package for everyone go from 30$ to 53$ this month? How come it changed? I don't remember getting an email about it.

[Test Screen Name]

The normal price in the US has been $50 since the start. Maybe that changed recently.

[Beverley Gray]

Hi Falling Pixie

On 5th October an email was sent to you with the subject "Your Creative Cloud Student Subscription will expire soon". Perhaps it went to your junk/spam folder?

This email explains that you'll switch to the base pricing, unless you are still a student, and in that case, you are asked to verify your education status.

Please contact our support team if you need further assistance: Contact Customer Care

Thanks

Bev

[Falling Pixie]

Oh, so I'm still getting a student discount, just not the 20$. Is it the first year, I'm assuming and then it's a different student discount?

I must have missed it through all the other emails I get, I'm honestly not good at looking through them. Thank you for your response!

I am still a student, How do I confirm that? I'll go try to find the email, I'm assuming it might have a link to verify my student status.

[Abambo]

Beverley has told you how to proceed if you have further questions: Contact Customer Care​.

And you should have got an e-mail with the details before your subscription got renewed.

There is a first year special price (on top of the student reduction). You find the details of that either in your mails or on the Adobe web site.

[Falling Pixie]

As I had said before, the email probably got lost in the 100s I receive each day.

I have found that the Customer Care doesn't work, I got a response way quicker here and not at all on the site. (I even left it open for a long while one time as I did other things).

[Beverley Gray]

Please check this article for information on how to validate your student status:

Renewal of educational student discount

I've also resent a copy of the renewal email.

As you have already been upgraded to the non-student pricing you will need to contact customer support to switch back to the regular student price, after validation.

Thanks

Bev