PC crashed, could not deactivate CS6. How can I reactivate it?

[RH3311]

I've been using CS6 for many years and have it loaded on 2 machines. But one of my pcs has crashed  and the engineers have changed the motherboard. This PC now says I need to activate the trial 30 day software. So I put in my 24 digit code and it says I'm already activated on the max no. of PCs. So I think the new motherboard makes Adobe think it's a new PC. And I can't deactivate it from the old board as it's been replaced after it crashed. Please can someone help me as I'd like to get it working on both PCs.  Thank you.

[kglad]

contact adobe support and request an "activation count reset". ask for nothing else.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[RH3311]

Perfect.  This worked.  I had to speak to 2 agents, but it was successfully reactivated.  I'm very grateful for your advice.  Thank you.

[kglad]

you're welcome.