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PC crashed. Had to reinstall PS CS6 from CD. I log into my Adobe account to validate and I get error

New Here ,
Apr 17, 2024 Apr 17, 2024

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Dear friends,

Several years ago I purchased Photoshop CS6 Extended on a CD. Have had my PC crash and have to reinstall all my needed programs, For some reason Adobe needs me to activate the installation, and I do so, including all the needed details including the Serial number and my account in Adobe.

The problem is, that having done all the steps I get an error message and PS CS6 still needs to be "activated" and I don't know what to do. I have 7 days to activate it so I hope someone can help me out.

Bes regards,

Carla

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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what's the error message?

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Thank you kglad

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New Here ,
Apr 17, 2024 Apr 17, 2024

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And the error shown is: 

Date & Time: 2024-04-17 11:29:46Z

ID: 2fba0b24-bb97-4888-92bd-4a94a9c19aac

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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you're welcome, but again, what's the error message?

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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Please post a screenshot of the error message.

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