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Photoshop 2024 crash on launch, after installing other app (I deleted)

Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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Does someone hase a solution for the crash?
wiped everything with the adobe software wiper, reinstalled everything.

Got thourgh al the pluginfolders to delete everything...

 

Does someone has a solution? (i need it pretty bad...)

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe Photoshop 2024 [18251]
Path:                  /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/Adobe Photoshop 2024
Identifier:            com.adobe.Photoshop
Version:               25.4.0 (25.4.0)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2024-02-19 10:28:50.7679 +0100
OS Version:            macOS 14.2.1 (23C71)
Report Version:        12
Anonymous UUID:        872065FF-A842-F688-1ED4-72C9EBD88D44
 
Sleep/Wake UUID:       0BD915C9-E728-4508-9DF2-781D3FBEF4E6
 
Time Awake Since Boot: 140000 seconds
Time Since Wake:       21 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Main Thread 25.4.0 20240118.r.319 67d7f0b  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000001, 0x000000018112df44
 
Termination Reason:    Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process:   exc handler [18251]
 
Application Specific Information:
*** CFRetain() called with NULL ***
 
 
Thread 0 Crashed:: Main Thread 25.4.0 20240118.r.319 67d7f0b Dispatch queue: com.apple.main-thread
0   CoreFoundation                       0x18112df44 CFRetain.cold.1 + 16
1   CoreFoundation                       0x180f4a750 CFRetain + 140
2   ON1 Resize AI 2024-suite             0x14fcb2078 ONCoreMLArchive::createModelsFolderPath(__ONProduct*, __CFURL const*&) + 188
3   ON1 Resize AI 2024-suite             0x14fc84d40 ONCoreMLInferenceService::createModelIDList(__ONProduct*, __CFArray const*&) + 44
4   ON1 Resize AI 2024-suite             0x14fc84c34 ONCoreMLInferenceService::startup(__ONProduct*) + 72
5   ON1 Resize AI 2024-suite             0x14fc845ac PerfectResizeMainAutomation + 164
6   Adobe Photoshop 2024                 0x1037f8b74 0x1008ec000 + 49335156
7   Adobe Photoshop 2024                 0x1037f890c 0x1008ec000 + 49334540
8   Adobe Photoshop 2024                 0x1037fdb40 0x1008ec000 + 49355584
9   Adobe Photoshop 2024                 0x102ed7994 0x1008ec000 + 39762324
10  Adobe Photoshop 2024                 0x102ede6f8 0x1008ec000 + 39790328
11  Adobe Photoshop 2024                 0x1035accb0 0x1008ec000 + 46927024
12  Adobe Photoshop 2024                 0x1035af1fc 0x1008ec000 + 46936572
13  Adobe Photoshop 2024                 0x10377c4cc 0x1008ec000 + 48825548
14  Adobe Photoshop 2024                 0x1055040a4 0x1008ec000 + 79790244
15  Adobe Photoshop 2024                 0x1008ef9b0 0x1008ec000 + 14768
16  dyld                                 0x180b650e0 start + 2360
 
Thread 1:
0   libsystem_pthread.dylib             0x180ee0e28 start_wqthread + 0
 
Thread 2::  Dispatch queue: com.apple.root.default-qos
0   libsystem_kernel.dylib               0x180ea57f0 semaphore_wait_trap + 8
1   libdispatch.dylib                   0x180d34eac _dispatch_sema4_wait + 28
2   libdispatch.dylib                   0x180d3555c _dispatch_semaphore_wait_slow + 132
3   CFNetwork                           0x186275800 CFURLConnectionSendSynchronousRequest + 356
4   CFNetwork                           0x1862a42f8 0x186152000 + 1385208
5   AdobeCrashReporter                   0x10c5f17e8 0x10c5e0000 + 71656
6   libdispatch.dylib                   0x180d32cb8 _dispatch_call_block_and_release + 32
7   libdispatch.dylib                   0x180d34910 _dispatch_client_callout + 20
8   libdispatch.dylib                   0x180d37a5c _dispatch_queue_override_invoke + 928
9   libdispatch.dylib                   0x180d461f4 _dispatch_root_queue_drain + 392
10  libdispatch.dylib                   0x180d46a04 _dispatch_worker_thread2 + 156
11  libsystem_pthread.dylib             0x180ee20d8 _pthread_wqthread + 228
12  libsystem_pthread.dylib             0x180ee0e30 start_wqthread + 8
 
Thread 3:
0   libsystem_pthread.dylib             0x180ee0e28 start_wqthread + 0
 
9bea-048d037c3292> /usr/lib/system/libsystem_pthread.dylib
       0x180ea4000 -        0x180edefff libsystem_kernel.dylib (*) <ca94fc21-bc40-3b43-b65d-b87ece9e1d48> /usr/lib/system/libsystem_kernel.dylib
       0x180d31000 -        0x180d77fff libdispatch.dylib (*) <a53d555d-f748-3010-83fe-385c660a81bd> /usr/lib/system/libdispatch.dylib
       0x186152000 -        0x186525fff com.apple.CFNetwork (1.0) <4e848675-3a1d-397e-9884-cbb30bd02067> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
       0x180dfa000 -        0x180e87ff7 libc++.1.dylib (*) <375254eb-5a65-35d0-b6b4-773e6763d289> /usr/lib/libc++.1.dylib
       0x182071000 -        0x182cb8fff com.apple.Foundation (6.9) <9558b1eb-dda3-3fda-88a5-e785ecdfcd30> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x180f12000 -        0x180f18ffb libsystem_platform.dylib (*) <e1840daa-9c10-393d-a3a3-94dde6fe0011> /usr/lib/system/libsystem_platform.dylib
       0x180d7b000 -        0x180df9ffb libsystem_c.dylib (*) <ab8a0a0b-9a1e-3284-9243-5a0334468ae5> /usr/lib/system/libsystem_c.dylib
       0x180eec000 -        0x180f11ff3 libdyld.dylib (*) <33108ef5-2dc1-3e6d-b3be-c55520e1594f> /usr/lib/system/libdyld.dylib
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.8G resident=0K(0%) swapped_out_or_unallocated=1.8G(100%)
Writable regions: Total=3.5G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.5G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               128K        1 
Activity Tracing                   256K        1 
CG image                           160K        7 
ColorSync                          640K       32 
CoreAnimation                     6736K        7 
CoreGraphics                        32K        2 
CoreServices                       640K        3 
CoreUI image data                  304K        1 
Foundation                          16K        1 
Image IO                            96K        6 
Kernel Alloc Once                   32K        1 
MALLOC                             2.3G       89 
MALLOC guard page                  288K       18 
Memory Tag 255                   406.0M      472 
SQLite page cache                  384K        3 
STACK GUARD                       57.3M       83 
Stack                            117.5M       83 
VM_ALLOCATE                      899.9M       43 
__AUTH                            1679K      334 
__AUTH_CONST                      27.6M      541 
__CTF                               824        1 
__DATA                            41.9M      641 
__DATA_CONST                      39.7M      625 
__DATA_DIRTY                      1719K      198 
__FONT_DATA                          4K        1 
__GLSLBUILTINS                    5174K        1 
__LINKEDIT                       912.1M       81 
__OBJC_RO                         71.1M        1 
__OBJC_RW                         2168K        1 
__TEXT                           892.3M      643 
dyld private memory                272K        2 
libnetwork                         640K       16 
mapped file                      307.6M       61 
shared memory                     1392K       15 
===========                     =======  ======= 
TOTAL                              6.0G     4015 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"Adobe Photoshop 2024","timestamp":"2024-02-19 10:28:51.00 +0100","app_version":"25.4.0","slice_uuid":"34c7e8d6-6353-3a69-8ff9-49dbcc158fca","build_version":"25.4.0","platform":1,"bundleID":"com.adobe.Photoshop","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.2.1 (23C71)","roots_installed":0,"name":"Adobe Photoshop 2024","incident_id":"8171F83C-78B8-461F-8166-80516CAA9E77"}
{
  "uptime" : 140000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,2",
  "coalitionID" : 1404,
  "osVersion" : {
    "train" : "macOS 14.2.1",
    "build" : "23C71",
    "releaseType" : "User"
  },
 
<sections removed - kglad>
 
92.3M      643 \ndyld private memory                272K        2 \nlibnetwork                         640K       16 \nmapped file                      307.6M       61 \nshared memory                     1392K       15 \n===========                     =======  ======= \nTOTAL                              6.0G     4015 \n",
  "legacyInfo" : {
  "threadTriggered" : {
    "name" : "Main Thread 25.4.0 20240118.r.319 67d7f0b",
    "queue" : "com.apple.main-thread"
  }
},
  "logWritingSignature" : "77e0bbf7c067776bfc4fcee9cca6330b37e776fb",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "652eff3d1bce5442b8d753c9",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000009
    },
    {
      "rolloutId" : "64628732bf2f5257dedc8988",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000001
    }
  ],
  "experiments" : [
 
  ]
}
}
 
Model: MacBookPro18,2, BootROM 10151.61.4, proc 10:8:2 processors, 64 GB, SMC 
Graphics: Apple M1 Max, Apple M1 Max, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Sep  1 2023 19:46:07 version 20.10.1073.3.8.7.165 FWID 01-b66346c5
AirPort: 
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

 

e: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

 

TOPICS
Creative Cloud , Installation

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correct answers 1 Correct answer

Community Beginner , Feb 21, 2024 Feb 21, 2024

on1 raw gave the crash, installed it again and took the uninstaller from the pacakge to remove it again.

problem solved.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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followed all the steps, still crashing...

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi, we're here to help you. Could you please tell us since when is app crashing? has it never worked for you? Do you get any error message?


^KS

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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started friday after installing topaz ai, lightroom and other software are fine.

So first thing was to remove topaz but stil kept crashing.

Followed the guides for complete clean reinstal, still crashing..

 

message: "a problem has occurred in Adobe Photoshop 2024"  with the error report pasted in the above post.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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first make sure your computer meets specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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macbook pro max m1, never had a problem before, just started friday

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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can you restore your computer to a point prior to the topaz install?

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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on1 raw gave the crash, installed it again and took the uninstaller from the pacakge to remove it again.

problem solved.

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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thanks for the update

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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