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Photoshop and Lightroom no longer on my PC.

New Here ,
Jan 08, 2023 Jan 08, 2023

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Dear all, I discovered that both Lightroom and Photoshop are no longer installed on my computer.

Recently I had some problems regarding USB power output and the computer was send back to the

shop for repair. All is working fine now.

How do I get Photoshop and Lightroom back on my PC?

I have a prepaid subscription for both, expire februari 2023.

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Activation , Installation

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correct answers 1 Correct answer

Community Expert , Jan 08, 2023 Jan 08, 2023

Are you certain Adobe apps are not installed in Program Files?

If so, start over as @John T Smith suggested.

 

If they are installed but you can't access them, follow these steps.

1. Go to Creative Cloud Icon in your Start Menu > right click > More > Run as administrator.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. At the prompt, sign-in with your paid Adobe ID and password.

 

Hope that helps.

 

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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The same way you did the first time

-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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Are you certain Adobe apps are not installed in Program Files?

If so, start over as @John T Smith suggested.

 

If they are installed but you can't access them, follow these steps.

1. Go to Creative Cloud Icon in your Start Menu > right click > More > Run as administrator.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. At the prompt, sign-in with your paid Adobe ID and password.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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