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Photoshop and Lightroom "OS not compatible" despite being on the newest version of windows 11

New Here ,
Jul 04, 2024 Jul 04, 2024

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Hello!

i recently bought a sub to the photography package and tried to install both lightroom and photoshop but ran into os compatibility issues. I updated my windows 10 to the newest edtion and this did not solve the issue. so i upgraded to the nesest version of windows 11, this also did not solve the issue dispite being a newer version of the operating system then the requrement pages state. I am running a AMD Ryzen 5 5600X 6-Core Processor

32 gigs of ram

Radeon RX 6700 XT

Thank you!

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Installation , New user

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Community Expert ,
Jul 04, 2024 Jul 04, 2024

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Are you installing from the CC Desktop app? 

If so, try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

If not, then try it from the CC Desktop app

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Jul 04, 2024 Jul 04, 2024

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