So I got a year of Photoshop and Lightroom for Christmas and started my plan around two weeks ago. I set up my account and downloaded Creative Cloud. I installed Lightroom and Photoshop. I noticed that Photoshop didn't download to my desktop, but Lightroom did. I opened Photoshop and got an error message saying that they can't verify my subscription status and said there was connectivity problems. This happened in both applications. I looked at the troubleshoot prompts. They suggested that I should make sure I'm connected to wifi and to make sure that my system clock is not synced with the internet time; so I checked and neither of these were an issue. I researched it a little and tried using commands on my computer but got no luck. I'm not sure what they problem is, I'd greatly appreciate it if someone could help.
Probably you should make sure your clock is synced to the Internet.
Lets try the following:
Open the CC app and sign in! Does that work?
I suppose you got a voucher. Did you redeem the voucher using the same Adobe id?
I thought I didn't want my system clock to be synced to the internet? Either way, I've tried both and it still wouldn't work.
I double checked my account, everything is correct
Please take a look here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications
Especially check the entries of your HOSTS file.
I've tried that, still doesn't work. It says that 0 hosts files were repaired and that I should restart my applications, but nothing's changed.
I've checked everything on that website, everything's working properly. I still don't know why I can't connect to the servers. What's weird is that when I press "try again" over and over again, the app starts to load, but the pop up doesn't stop coming up. I was able to make a new document and start coloring in Photoshop but the pop-up made it impossible to get any real work done.
Your system clock needs to work correctly. If Adobe has the impression that the system clock is manipulated programs refuse to run.
As Axel Matt points out, the HOSTS file may create trouble, if entries are incorrect.
Which anti-virus and firewall are you using?
I'm using Kaspersky. I just checked the settings, and still don't see the problem lol, none of the adobe applications are blocked
Are you on work or home network?
If home network then Install the previous version from direct download link of Adobe apps
Install and launch the application to check whether it able to run or not.
Do you have Adobe creative cloud desktop application to manage your adobe subscription + Apps?
Install and sign in this application
Let me know about the results
Hey! Downloaded Photoshop from that website worked! I thank all of you so much for your time and kindness.
I am having this same problem all the time whenever my subscription is bound to renew, to the point that I think the error is fake.