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Photoshop CC App has permanent 'waiting...' status

lucyw20839709
New Here ,
Oct 09, 2015 Oct 09, 2015

I have an iMac MF886B/A. I've been trying to download the trial version of photoshop cc (2015) from Creative Cloud  Apps but it seems to be totally static and just says 'waiting...'. Can someone help me with this?

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Creative Cloud
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correct answers 1 Correct answer

Kanikas Adobe Employee
Adobe Employee , Oct 09, 2015 Oct 09, 2015

Hi,

Quit the creative cloud application and Try closing the following processes from the activity monitor .

Then reboot you machine , open creative cloud and try again .

Processes:-

  • Creative Cloud
  • Adobe CEF Helper
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Adobe Installer
  • AdobeUpdateService
  • AdobeServiceInstaller
  • CreativeCloud(URIHandler)
  • AAM Updates Notifier
  • CCLibrary
  • node
  • CoreSync
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replies 3 Replies 3
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Kanikas Adobe Employee
Adobe Employee ,
Oct 09, 2015 Oct 09, 2015

Hi,

Quit the creative cloud application and Try closing the following processes from the activity monitor .

Then reboot you machine , open creative cloud and try again .

Processes:-

  • Creative Cloud
  • Adobe CEF Helper
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Adobe Installer
  • AdobeUpdateService
  • AdobeServiceInstaller
  • CreativeCloud(URIHandler)
  • AAM Updates Notifier
  • CCLibrary
  • node
  • CoreSync
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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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lucyw20839709
New Here ,
Oct 09, 2015 Oct 09, 2015

Thank you for your advice, Kanikas100. All working now.

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Kanikas Adobe Employee
Adobe Employee ,
Oct 09, 2015 Oct 09, 2015
LATEST
In Response To lucyw20839709

Glad to hear that !! you're welcome !!!

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