Photoshop CC update failed. Download error 49

New Here ,
Jun 03, 2014 Jun 03, 2014

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The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message "Update Failed. Download error. Press retry to try again or contact customer support.(49)".

I am running 64-bit Windows 7 Home Premium with Service Pack 1.

Any help would be greatly appreciated.

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correct answers 1 Correct answer

New Here , Jun 06, 2014 Jun 06, 2014

For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

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New Here ,
Jun 09, 2015 Jun 09, 2015

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I had to restart computer and them disable firewall and realtime scan. It is working now.

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New Here ,
Jun 25, 2015 Jun 25, 2015

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Tried all the solutions listed here for my PC install of PhotoShop that was throwing errors trying to update - nothing worked.

So I wasted 3 hours trying all that to no avail. Still can't use my PhotoShop because the install appears to have nuked the icon to launch PhotoShop and I can't even launch it from CC because instead of the Launch button I get the broken Retry/Update button.

Hey, I didn't really need to get any work done here or anything. Adobe support is useless.

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New Here ,
Sep 23, 2015 Sep 23, 2015

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PS Adobe wants to connect to my pc

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New Here ,
Oct 10, 2015 Oct 10, 2015

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Lightroom  CC update failed. Download error 49  

The given answer did not bring a solution.after several atempts.

So i  disabled antivirus and firewall, cleared all temporary files on the pc.

Rebooted and started creative cloud  again without any antivirus ore firewall active.

No problem with the new installation...

I think it is time that adobe shows some respect for its customers.

Deze vraag is Beantwoord.=False

cdraus

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Adobe Employee ,
Oct 10, 2015 Oct 10, 2015

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Thank you for sharing this.

Please voice your queries & opinion also at http://feedback.photoshop.com/photoshop_family

Regards

Rajashree

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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This solution doesn't work. I've turned McAfee off but it still won't update ... same error (49). Now the Lightroom program won't launch. Adobe owes me $10 a month.

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New Here ,
Jan 30, 2016 Jan 30, 2016

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I had the same problem. Support had me do the following:

Go to task manager and close any adobe processes, including:


The process applications Creative cloud, AAM, Cores sync, Acro tray, Crash Deamon, Adobe IPC Broker, Adobe Desktop services , CC library.


1. press Windows+R button together and you will get a run command window,  type-in %localappdata%/Adobe and hit enter.

2.  delete OOBE and AAMupdater folder.
Fixed it for me!

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New Here ,
Feb 08, 2016 Feb 08, 2016

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I had this issue logging out and logging back seemed to do the trick.

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