• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop could not complete your request because of a program error

New Here ,
Feb 26, 2023 Feb 26, 2023

Copy link to clipboard

Copied

My iMac crashed on 'scratch disks are full' when using photoshop and after effects. Had to reinstall MacOs and updated immediately from Catalina to Ventura. Reïnstalled from time machine backup but also reïnstalled Photoshop (latest version) and now any time I open Photoshop and click on anything, I get the message 'Photoshop could not complete your request because of a program error' and only thing left to do is to force quit photoshop.

Mac is an Intel iMac from 2019 with 3,1 GHz 6-Core Intel Core i5 and Radeon Pro 575X 4 GB. Tried several things to fix, including installing the photoshop version that was running on my Mac before the crash. Photoshop says GPU is compatible.

What to do to fix this?

Views

424

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2023 Feb 26, 2023

Copy link to clipboard

Copied

LATEST

using apple's time machine is a problem.  you might be able to shoehorn a fix (and we can work on that if you want to try), but it's probably going to be problematic and incomplete. so, the best fix is the complete fix:

 

backup your data

reset your computer to it's new state

update your os

restore your data

propertly install cc*

 

*

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines