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Photoshop CS5 activation issue

New Here ,
Jun 09, 2023 Jun 09, 2023

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Activation issue with CS5

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Feature request

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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what activation issue?

 

=========================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Unable to activate my CS5 on a new computer hard drive

 

 

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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please don't post duplicate messages (especially with insufficient information and in the wrong forum).

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LEGEND ,
Jun 09, 2023 Jun 09, 2023

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"Unable" doesn't tell us much.

- You get an error message (what?)

- You don't know how?

- It seems to succeed but stays a demo?

- System crashes?

- Something else?

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New Here ,
Jun 09, 2023 Jun 09, 2023

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I was online with Adobe and doing what said. Sorry that it was wrong.  The CS5 downloaded on Windows 11 with no problem.  However, I am unable to activate it as it states it has already been activated on 2 computers.  Any help would be appreciated. I will go back on line with them as I got disconnected and do have a case number.  Sorry for not doing things as you felt should be done

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Thank you for this information

Sent from my iPad

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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specifically, request an "activation count reset".

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