Photoshop CS6 for Mac: a validating problem

Explorer ,
Dec 08, 2021 Dec 08, 2021

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I have reinstall my Photoshop CS6 for Mac, which is registered in Adobe since 2013. I´ve used my serial number to activate it, but when I opened the software, a window pops up: " You trial version expires in 29 days" (image_1 attached). When I tried to use the serial number and start my Adobe session (image_2), even using the activation code that Adobe send to my phone, a pop up window for the starting session has appear once again (image_3). 

 

The technical assistant from the Contact Center told me there are no longer Adobe validation and activation servers for so old products, therefore they can't recognise my serial number after the reinstallation. They refer me to this Adobe Support Community to find help of specialised technicians.

 

I have a licenced software, which works perfectly but that will expire in 29 days. I hope you could help me. Thanks in advance.

(Sorry for my English mistakes, I hope you could understandme anyway).

 

Carolina

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Explorer , Dec 10, 2021 Dec 10, 2021

Thak you so much, Jane. I contacted with Adobe Customer Care but they didn't give me a solution. I had to insist a lot and then they offer I contacted personally with a technitian. The technitian said CS6 doesnt't have technical support now but I explained I only need activation support to adjust my activation count. Finally another good (and patient) technithian took control of my computer and solve the problem. Photoshop CS6 is running perfectly in my computer now!

 

Carolina

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Sorry, I've forgotten the attachments. Here they are.

 

Carolina

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Than you, Axel, for your reply. I'm afraid that isn't exactly the same problem. I haven't any problem during the installation, the software works perfectly, but Adobe don't verify my license number. This Photoshop license is already registered to my name in my Adobe user but they don't match the installed software with this license. I think they should have a way to verify my license number as I paid for it.

 

Carolina

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Hi!

I´ve received a private email from someone of this community. He gave me an Adobe Customer Care Team email address where they could solve my problem. I wonder if this is a legitimate email address from Adobe Support:

AdobeHelp24x7@outlook.com

 

Carolina

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

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Why would Adobe, a Billion dollar company, use an email address that is not .Adobe.com?

 

That is a scam, trying to steal your information

 

Post the forum ID here and someone will report that person to Adobe

-or Report abuse/phish/spam http://helpx.adobe.com/security/alertus.html

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

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Adobe does NOT provide support via email, and any employee would be using an @ adobe.com address. They change up the addresses, but this one is also a scammer.

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Thank you LinSims for your reply. I can´t understand what is happening, because the person who you have just replying (Robing Laing..) is who sent me the private message adressing me to AdobeHelp24x7@outlook.com

That's insane. I´m going to report him right now.

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

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You can report scammers who PM you by clicking the ellipses (the second one from the top) and then "Report as inappropriate". 

 

Jane

99C0948B-A2EF-4685-88BD-E21270BD72D8.jpeg

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Thank you, John. I have already reported the user Robin Laing.. as a scammer to phishing@adobe.com. He was who sent me the private message offering the scam account AdobeHelp24x7@outlook.com . Furthermore, he had the nerve to reply to your alarm as if he has been cheatted too! I have attached his message.

 

Carolina

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LEGEND ,
Dec 08, 2021 Dec 08, 2021

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That tricky move was most likely his honorable option for auto-destruction at own request 😕

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

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@Carolina Lorenzo,

Which Mac operating system do you have?  I ask because legacy Creative Suite is discontinued, unsupported and will never work on Catalina, Big Sur or Monterey. 😞

 

Likewise the old installers are NOT compatible with Sierra, High Sierra or Mojave without terminal workarounds. 

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

And if you have an older OS, you need TLS 1.2 connections to connect to Adobe's servers for security reasons.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

The long and short of it is this:  You need to upgrade.  If not today, then very soon.  Creative Suite is end of life.  Below are links to modern Adobe software. 


MODERN OPTIONS:
Photoshop Elements or Premier Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Spark with premium features
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps (51 + apps & services) and Single Apps Plans
https://www.adobe.com/creativecloud/plans.html
=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Thanks, Nancy. I have High Sierra, although I haven't any problem during the installation. Everything seems to work perfectly, except the validation. I was hoping there was some solution to be able to continue using it. You gave me great information. Thank you very much.

 

Carolina

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

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With High Sierra, also see this page. The activation servers for CS2 and CS3 have been shut down, but not the one for CS6:

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

 

Only Customer Care can help with activation and resetting activation. When you contact them again, get a case number and ask for Tier 2 support if they tell you the same thing.

 

Jane

 

 

 

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Explorer ,
Dec 10, 2021 Dec 10, 2021

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Thak you so much, Jane. I contacted with Adobe Customer Care but they didn't give me a solution. I had to insist a lot and then they offer I contacted personally with a technitian. The technitian said CS6 doesnt't have technical support now but I explained I only need activation support to adjust my activation count. Finally another good (and patient) technithian took control of my computer and solve the problem. Photoshop CS6 is running perfectly in my computer now!

 

Carolina

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Community Expert ,
Dec 10, 2021 Dec 10, 2021

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You're welcome, @Carolina Lorenzo , and I'm so glad you were able to get your activations reset! 😊

 

~ Jane 

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