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Hi,
First of all I'd like to thank people at Adobe for setting up the new sign in process for old Production Premium CS6. The suite still worked like a charm when I upgraded from W10 to W11 ( once you set up properties compatibility to Windows8 for each app). My problem was I add to get a new computer.
So I deactivated on the old one before installing on the new one.
Once installed on the new laptop, I couldn't activate the old way: when signing to my account nothing happened, my serial number didn't appear no more on my account, it was confusing. Had another problem during my new computer install, I had to reinit to factory and install again CS6. I began to use Photoshop immediately (needed for work) without connecting to account, I wanted to find the right solution. I finally found the message from Jeffrey_A_Wright (THANK YOU)
And learnt about the new sign in procedure (https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/cant-activate... ). Great !!!!
So it worked like a charm for Illustrator, Premiere, After Effect. But for Photoshop I exceeded the activation delay 😞 Then it takes about 15 minutes for photoshop to launch.
Should I reinstall it ? What's your advice ?
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no, don't reinstall it. just retry.
if needed use a different browser or clear your browser cache.
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Thanks I'll give it a try asap !
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sure. keep us updated.
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I tried to clean cache and cookies in my browser, but nothing changed.
When launching photoshop CS6, there's no splashscreen and it takes between 8 and 15 minutes for the gui to appear.
Maybe some registry key was set when I exceeded the 7 days delay to sign in ?
That's not critical as all the other app work as perfectly as before and photoshop is still usable after a bit of patience 🙂
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is there any security software (eg, av) that could be delaying the ps opening?
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I do have With secure, but all the other apps (illustrator, première..) have no problems at opening (splash screen and few seconds later opened), it concerns only ps
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suspend it and try opening ps
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Hi, Thanks for your advice, unfortunately I can't as it is a centralized anti-virus managed by our IT and I don't have the rights to do so on my machine. I will try to conatct them to see if there's a solution.
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oh, having a managed computer presents issues.
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