Photoshop Elements 12 kann nicht aktiviert werden

[Ralph26579515eug4]

Hallo

Ich habe ein legal gekauftes PSE 12 mit Seriennummer.

Beim installieren geht es bis zum ersten Start gut, dann sagt es, das ich zu viele PCs mit dem Programm habe.

Ich habe aber aktuell keine weiteren PCs mit diesem Programm. Wie kann ich andere PCs deaktivieren lassen?

Gruß

Ralph

[kglad · Accepted solution]

contact support and request an activation count reset.  ask for nothing else or they'll refuse telling you pse 12 is no longer supported.  after the reset, you can install (on up to two computers).  before uninstalling, deactivate (help>deactivate or help>sign out) so you don't encounter this in the future.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Ralph26579515eug4]

thats it.

my problem is solved! thanks for your help!

regards

ralph

[kglad]

you're welcome.  and enjoy your new install of pse!