Photoshop Elements 15 now saying serial number is invalid

New Here ,
Dec 03, 2021 Dec 03, 2021

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I have been using licenced Photoshop Elements 15 for over 4 years. Today, when I opened the program, the software asked for the serial number again. When I enter my serial number, it says it is invalid.

I confirmed with Adobe support that my serial number is indeed valid. They recommended that I reinstall the program (which I did do; using the link they gave me), but I'm still getting the same error.

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Adobe Community Professional ,
Dec 04, 2021 Dec 04, 2021

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assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

 

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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Adobe Community Professional ,
Dec 04, 2021 Dec 04, 2021

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Elements Serial Numbers are 24 digit numeric.  However Redemption Codes are 22 digit alpha & numeric.  See below for more details.

https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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