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Photoshop Elements 2021 : move Licence from PC to MAC

Community Beginner ,
Jan 22, 2022 Jan 22, 2022

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Hello, i bought few months ago a licence for Photoshop Elements 2021 for PC. I just moved to MAC and i assume the PC licence would not work on PC. Is there any options to transfer the PC licence to a MAC licence or could i upgrade to Elements 2022 to a MAC licence without bying a full new version of Elements 2022 ?

 

Thanks a lot.

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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Platform exchange is only allowable for the current versions.

 You can try Adobe Customer Service and see if they will make an exception:
 (make sure to sign in to your Adobe account first and allow popups on your browser)
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Jan 22, 2022 Jan 22, 2022

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Thanks a lot. The chat is telling me that i don't have an active plan with my adobe account...

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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Did you register it?

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Community Beginner ,
Jan 22, 2022 Jan 22, 2022

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I just put the Serial Number provided when i bought it and was connected with my account. Did not know i need to register somewhere. Where should i do that ?

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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Log-in to your Adobe online account below.

https://account.adobe.com/products

 

An upgrade to PS Elements 2022 costs USD $80.  But I'm not sure if you can upgrade from Win to Mac.  It would be simpler if you had stayed on a PC.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 23, 2022 Jan 23, 2022

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Yes simpler but you don't do what you want sometimes....The gap between the upgrade and full licence is not a big deal anyway. 

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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Go to your account and click on Plans and Payments > Products.

Products

Register a product

Enter a serial number to register or update your product, upgrade to a plan, or qualify for certain types of service plans. Learn more

 

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Community Beginner ,
Jan 23, 2022 Jan 23, 2022

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Thanks a lot, Elements 2021 for PC is seen and appears as registered. Strange that in the bot no licence appears to be linked to my account.

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