Hello, i bought few months ago a licence for Photoshop Elements 2021 for PC. I just moved to MAC and i assume the PC licence would not work on PC. Is there any options to transfer the PC licence to a MAC licence or could i upgrade to Elements 2022 to a MAC licence without bying a full new version of Elements 2022 ?
Thanks a lot.
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Platform exchange is only allowable for the current versions.
You can try Adobe Customer Service and see if they will make an exception:
(make sure to sign in to your Adobe account first and allow popups on your browser)
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
Thanks a lot. The chat is telling me that i don't have an active plan with my adobe account...
Did you register it?
I just put the Serial Number provided when i bought it and was connected with my account. Did not know i need to register somewhere. Where should i do that ?
Log-in to your Adobe online account below.
An upgrade to PS Elements 2022 costs USD $80. But I'm not sure if you can upgrade from Win to Mac. It would be simpler if you had stayed on a PC.
Yes simpler but you don't do what you want sometimes....The gap between the upgrade and full licence is not a big deal anyway.
Go to your account and click on Plans and Payments > Products.
Thanks a lot, Elements 2021 for PC is seen and appears as registered. Strange that in the bot no licence appears to be linked to my account.