Photoshop Elements download from Dell won't open

[johnw65103746]

Recently downloaded Photoshop Elements from Dell.Said that download was successful yet cannot open the app when I try to open it it says there are no files.

[Title edited for question clarity and future forum search... Mod]

[John T Smith]

1 - Since you did not download from Adobe, have you asked Dell for help?

2 - Exactly what file(s) did you download?

[johnw65103746]

Yes, they told me to contact Adobe.

[John T Smith]

Repeat

2 - Exactly what file(s) did you download?

[johnw65103746]

I downloaded Adobe Photoshop Elements and Premier Elements 2018 WIN.

[John T Smith]

What are the file NAMES?

You should have at least 2 files, with names "something like"

Setup.exe

data.7z

[johnw65103746]

Can't find anything with setup.exe or such. When I attempt to open the folder ,it says invalid.

[John T Smith]

As long as you have your serial number, download from the link below

kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

[Test Screen Name]

You still haven't told us the name of the download. Please give any messages, exactly, in full. I'm sure it says more than "invalid". Thanks.

[johnw65103746]

Did another download of product. This time I was able to unzip the files and try to do an installation. However I was not supplied with a serial number which I need in order to complete installation. I have contacted both Adobe and Dale and have yet not gotten anything as to a serial number so that I can complete the installation.

[John T Smith · Accepted solution]

Your email from Dell verifying your purchase should have included (A) your serial number or (B) a redemption code

-Redemption Code to get serial number https://redeem.licenses.adobe.com/getserial

You need to re-read what you received from Dell, and contact Dell if you did not receive what you paid for

[johnw65103746]

Thank you. That is what I thought also and why they told me to contact you all I'm not sure. I never got a serial number in my receipt or anything like that. Since yesterday they say they have a group looking into it which to me does not sound exactly right. Thank you once again for your help and your assistance I really appreciate it.

[Test Screen Name]

If Dell sell the product they are responsible for getting what you need to you. This is not a tech issue for Adobe to solve.