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Stephane and WNT, Error 403 occurs due to a download error. What type of Creative Cloud membership are you utilizing? I don't see an active membership assigned to the e-mail addresses you have used to post to this public discussion forum.
For more information on Error 403, see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403.
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Thank you very much Jeff. I definitely have an active memebership through the company I work for. I have followed the information from the link you added and am still having trouble downloading the app.
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Hi,
Please make sure that you are signed in using the correct email address on which you have an Active Subscription.
Since you have followed the steps as shared earlier and still facing issues, please
contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Hope this helps.
Thank you.
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Stephane, what type of Creative Cloud membership is your company providing?
You are currently posting in the Download & Install forum, designed for individual members who have unrestricted access to the computer and network they are using the membership on.