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Hello,
I looking for the same issue on the forum but I don't find anything, I hope I didn't miss it...
When I am launching Photoshop, it loads, loads, loads... I got the work desk in background, the news screen above and the rainbow cursor... no other way out, Photoshop is stuck.
I am really blocked and I would be so glad to have your help...
Thank you very much,
Still no preferences folder in the finder location mentionned in the guidelines...
So I deleted the app through App Cleaner in order it takes every elements linked to the app
And it works !
Thank you very much for your help,
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if you installed there is a preferences file, Photoshop preference file functions, names, locations (adobe.com)
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then photoshop didn't install properly. did you use the cc desktop app to install ps?
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Thanks for follow-up,
Yes, I install all soft through cc desktop app (and InDesign/Illustrator/Acrobat are ok)
For some days, Photoshop doesn't even open any window after the soft is launched...
Thank you again
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manually remove your photoshop preferences, https://helpx.adobe.com/photoshop/using/preferences.html
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Still no preferences folder in the finder location mentionned in the guidelines...
So I deleted the app through App Cleaner in order it takes every elements linked to the app
And it works !
Thank you very much for your help,
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you're welcome.
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The Adobe Cleaner Tool can be downloaded here, for anyone looking for it:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html