Photoshop launch = infinite loading

[defaultcrq3l8nt2127]

Hello, 

I looking for the same issue on the forum but I don't find anything, I hope I didn't miss it...

When I am launching Photoshop, it loads, loads, loads... I got the work desk in background, the news screen above and the rainbow cursor... no other way out, Photoshop is stuck.

• I upgraded my OS (Big Sur 11.4)
• Photoshop is well updated too
• already try to uninstall/reinstall
• already try to find "Préférences/Adobe Photoshop <version année> Paramètres/" but no folder in my library
• my laptop specifications seems to be ok (Intel core i7 duo / 3,3 GHz / 16Go ram / Intel Iris Graphics 1536 Mo)
• InDesign & Illustrator work perfectly...

I am really blocked and I would be so glad to have your help... 

Thank you very much,  

[kglad]

if you installed there is a preferences file, Photoshop preference file functions, names, locations (adobe.com)

[defaultcrq3l8nt2127]

Hello kglad, 

Thank you very much for your answer, 

Maybe I'm wrong... but there is no adobe photoshop preference folder following the guideline paths on my system...

[kglad]

then photoshop didn't install properly.  did you use the cc desktop app to install ps?

[defaultcrq3l8nt2127]

Thanks for follow-up,

Yes, I install all soft through cc desktop app (and InDesign/Illustrator/Acrobat are ok)

For some days, Photoshop doesn't even open any window after the soft is launched...

Thank you again

[kglad]

manually remove your photoshop preferences, https://helpx.adobe.com/photoshop/using/preferences.html

[defaultcrq3l8nt2127 · Accepted solution]

Still no preferences folder in the finder location mentionned in the guidelines...

So I deleted the app through App Cleaner in order it takes every elements linked to the app

And it works ! 

Thank you very much for your help,

[kglad]

you're welcome.

[ProDesignTools]

The Adobe Cleaner Tool can be downloaded here, for anyone looking for it:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html