Photoshop not compatible! Need help!!

New Here ,
Aug 11, 2021 Aug 11, 2021

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Hello,

 

I just downloaded Photoshop today by purchasing the subscription. However, it says that all Adobe Creative Cloud apps are not compatible with my computer, hence I could not use any of the functions.

 

My laptop has a Windows 10 system (64 digit) and in theory it should work. Is it possible to install an older version of Photoshop so that I could use it? Or any other methods? Thank you!

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correct answers 1 Correct answer

Community Expert , Aug 12, 2021 Aug 12, 2021
quote

 

has 8G spare storage

 


By @Jessemy5C2D

 

If you only have 8 GB free on your hard drive, that is the issue.

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LEGEND ,
Aug 11, 2021 Aug 11, 2021

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What specific, exact, version of Windows 10 do you run? If you aren't sure how to find out, please let us know.

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Thank you very much for the reply!

 

Windows 10 Pro

version: 10.0.10240 Build 10240

64×

has 8G spare storage

 

Thank you! Could I install the 2018 or 2019 version of Photoshop if its system requirement is lower?

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Community Expert ,
Aug 11, 2021 Aug 11, 2021

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To find your Windows version
click the 'window pane' in the lower left corner
click the 'gear' aka settings on the left in the new screen
click system in the new screen
click about on the left
my version is Windows 10 Pro version 21H1

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Thank you very much for the reply!

 

Windows 10 Pro

version: 10.0.10240 Build 10240

64×

has 8G spare storage

 

Thank you!

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Community Expert ,
Aug 11, 2021 Aug 11, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Thank you very much for the reply!

 

Windows 10 Pro

version: 10.0.10240 Build 10240

64×

has 8G spare storage

 

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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quote

 

has 8G spare storage

 


By @Jessemy5C2D

 

If you only have 8 GB free on your hard drive, that is the issue.

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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You need Windows 10 with latest updates. 

Which release version of Win10 do you have?

Go to Win search bar and type winver > select run command.

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Aug 12, 2021 Aug 12, 2021

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Thank you for telling us that you are using Windows 10 build 10240. This was the very first release of Windows 10, from 2015. It hasn't been supported for 5 years. You would need to get up to date, but I agree that if you have only 8GB free you will get nowhere with Photoshop. You need 10 times that to run properly and smoothly.

 

I am not sure how you can still be running Windows 10240, since for me it updates automatically and this can't be turned off! (Just getting up to date would like need more than 8GB free space too!)

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Community Expert ,
Aug 13, 2021 Aug 13, 2021

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Clear space on your hard drive, at least 40-50GB and more if possible.

Run Windows Update and install all of the available updates from Microsoft.

Try again with CC.

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