Photoshop will not start. No error codes, I've wiped everything and started new and still crashes

Report · Dec 18, 2020

Windows 7

I was working in Capture One and went to open some raw files in Photoshop. Photoshop started to open then warnings about missing DLL files came up. I shut everything down and tried it directly from the Start menu. Same issues, DLL files. I ended up tracking down each DLL file it said was missing (api-ms-win-core... 10 total), placing them into Windows and still loads up initializing screen and then goes to crash report which I've attached.

I ended up deleting everything Adobe, running the Adobe CC cleaner, restarting, completely fresh. Reinstalled CC, installed Photoshop, same crash screen.

I have to think this has to do with the .dll files then, either missing, corrupt, wrong ones or?

Please help, I'm very late on a deadline! thanks.

Report · Dec 18, 2020

Win7 won't work with the current version https://helpx.adobe.com/creative-cloud/system-requirements.html
-Win7 is dead https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information
-Win8 no longer supported https://support.microsoft.com/en-us/help/4580358/windows-8-1-update

Report · Dec 19, 2020

Hi

The issue is related to ACR version 13.1, see my reply here

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845?page=1#M493109

Report · Dec 19, 2020

Thank you so much! I have a strong, well established win7 system with other custom software and to move to Win10 is something I didn't want to have to do right now, especially in the middle of a deadline.