Photoshop Will not update

New Here ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

Hi,

 

Got the prompt for updating Lr LrC and Ps, Lr and LrC updated fine but Ps gets to around 89-90 percent and then fails and now i can't even open the previous version. I'm on my 8th attempt now and it fails every time.

 

Any idea on how to resolve??

 

Regards,

Stephen

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

Moving thread to the Download & Install forum from Photoshop ecosystem

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

LATEST

Use Adobe CC Cleaner Tool to wipe old PS off your system.  And retry with a clean install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

But before you upgrade, check the new system requirements to be sure your machine can support it. 

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines