Photoshop won't download

[jeremyb7657802]

I have had my laptop rebuilt which means I need to reinstall photoshop but every time I try to do that is stalls at 9% download.  haven't found much helpful on the forums and it seems there isn't a way to contact Adobe with specific queries.  Anyone got thoughts on what the problem is bearing in mind the hard drive has been replaced so has not had photoshop on it before?

[Bani Verma · Accepted solution]

Hi Jeremyb7657802,

As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

For more help please share the version of Photoshop you are trying to install also the computer's operating system and version with us.

Awaiting your response.

[Raimundo Illanes]

If you got a more detail error, please refer to Troubleshoot Adobe Creative Cloud download and install issues

[CM37897273lbt1]

Can I talk to someone in person

[kglad]

@CM37897273lbt1 

have you successfully installed the cc desktop app? 

if yes, update your cc desktop app, first.  they start the install.

if not, install the correct cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

then use the desktop app to install your cc programs/trials>

[charlton5C9A]

Hi everyone I purchased Photoshop but cannot download it or even cancel it..... I really need the Adobe Teams help...

[kglad]

@charlton5C9A 

if you have a teams or enterprise subscription, contact your admin - https://helpx.adobe.com/enterprise/kb/contact-administrator.html

[Shivangi_Gupta]

Hi @charlton5C9A,

We appreciate you reaching out. I can see that you have an active subscription to Adobe Photoshop. However, the app does not show being used or activated. Do you get any error when you try to use/delete the application?

Let us know. We are here to help.

^Shivangi