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Plan Change

New Here ,
May 19, 2019 May 19, 2019

Hi,

So I  just changed   my plan. This month Adobe  charged me 19,99 but I just   changed my  plan and they immediately charged me another 10,23. I'm  assuming that they will refund me the other 9,76, is that right?

If anyone could  help I would appreciate it.

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Creative Cloud
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Community Expert ,
May 19, 2019 May 19, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
May 19, 2019 May 19, 2019
LATEST

Hi there

When you change plan, you are charged for the new plan and receive a refund for any unused days on the original plan.

Please allow 5-7 business days for the refund to process.

Kind regards

Beverley

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