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Please cancel my membership!

New Here ,
Nov 14, 2022 Nov 14, 2022

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Hello,

 

I've started an Adobe CC subscription under the email xxx

However, it's been renewed last month, and is about to be renewed tomorrow again!!

I haven't been able to use the subscription properly even once, so I am just throwing money in the trash at this point. I am unable to get into the account where the subscription is ongoing, so this is why I am contacting you through this method.

 

It would adorn you if you would refund last month's subcription fee as well, but at least cancel the subcription ASAP so I don't get charged for YET ANOTHER month.

 

Thank you.

 

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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Please take a look here: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

and here: 

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

 

You may also be able to contact Adobe by phone: 
https://helpx.adobe.com/contact/phone.html 

 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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there is no chat button on the bottom right, so how am I supposed to contact Adobe support then?

 

Nice way to scheme money off users, offering no way to get support....

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New Here ,
Nov 14, 2022 Nov 14, 2022

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I keep getting redirected to https://helpx.adobe.com/nl/contact/what-contact-options.html without actually getting an option to start a livechat with support....

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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try a different browser or phone or twitter.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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You must be signed in with your Adobe ID.

You must allow cookies in your web browser.

Disable any ad, pop-up, or script blockers.

If this is true and it's still not working, try using a different browser or try using a different device.

Or you can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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Please enable popups and cookies in your browser or use another browser. 

 

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