Please help! Your chat is always closed!

[jessicae61406447]

I am trying to cancel a subscription (which was not renewed, but you charged the card regardless). The reply you sent to my last post was unhelpful. We cannot cancel the subscription because the employee left our organisation nearly a year ago and we don't have the email or password anymore.

We are a charity, and would like this money refunded so we can use it to help people living in extreme poverty.

The links you gave me in the last post are useless as your chat is ALWAYS closed, and there is no phone number to call. Could you please give me an email address or phone number so I can speak to somebody to resolve the issue. Thank you.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[jessicae61406447]

Thank for your reply, the chat says that it is experiencing technical difficulties now!!! So still unavailable!

[kglad]

change browsers and/or use phone.

[jessicae61406447]

Again, thank you for your help but I can't find a phone number to call! I actually started an online chat with customer services and the person I was talking to has just disappeared! Possibly to make coffee, or maybe he popped out to lunch? who knows, I'll just keep trying

[kglad]

private message sent.