Possible Coruption or install issue PLEASE HELP!?!

Report · Jan 29, 2023

I've recently installed the Creative Cloud and most all of the apps included in my PAID subscription package.

My (desktop) computer is (maybe) a year old. It's in the middle, not the cheapest, and not the priciest selection from Walmart.

Windows 11 installed.

I don't have a ton of things downloaded, or running in the background. In fact, recently I installed a (recommended) VPN, I forget the name. Anyway, It seemed to have made my machine become laggy and I uninstalled it.

When I installed the Adobe apps or started using them, everything just struggled to get through. I's been lots of buffering and spinning, to the point it's almost impossible to use any of the apps. From the beginning its been slow, lots of end process's when it freezes. It's not worth trying to use it, EVERY THING spins and quits!

One more thing worth mentioning is, When I first began using the apps. I came across some prompts that prompted me to reinstall the (creative cloud bundle).

Is it possible that was the cause? I don't know why it asked me to reinstall the software.

My next move will be? What can I do to resolve this issue? I cant use it due to the buffering.

With that said, I don't have a disposable income, so I'm not keen on coughing up $80 a month for stuff I cant use.

What are my options? do I need to spend another day uninstalling and reinstalling the software?

Will it help if I do uninstall everything, and only install what I need when I need it? I installed all the apps so I could start learning what they can do and how to use them.

PS. I have zero experience with Adobe software, with the exception of the Acrobat reader.

THANK YOU FOR ANY HELP OR ADVICE ON THIS! (I'm not a gamer and besides youtube and emails, everything else I do is text-based.

Report · Jan 30, 2023

back up your data and restore your computer.

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Jan 30, 2023

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

What Adobe apps do you use?

Report · Jan 30, 2023

*Please forgive me as I'm a novice when it comes to machine specs. I'm no
PC GURU and I may have missed something important. I found this information
in its own section and it wouldn't let me copy & paste anything so I copied
it as I found it. One spec at a time.*
*As for the software I'm trying to use is mainly PS, and Illustrator, Adobe
Stock. However, Ive downloaded the entire creative cloud so I can learn how
to use it.*
*I have Discord w/Midjourney and I'm using Chat Gpt.*
*Additionally I use a 4K Video Downloader (for recording youtube vids)*
*Everything seems sticky and laggy! Lots of spinning and white screens.*
*When I try using it, its almost like using the old dial up modems with the
horrible screeching noise when it was connecting. Minus the sound, it's
about the same performance.*
*If Ive missed anything let me know, Ill try to find it.*
*The other day I gently took the cover off and vacuumed and blew off/out
all of the dust, hoping that would help. It may have helped something
because its not as loud. However, it didn't help the performance.*
*Thanks for your time!*
Im using Radeon/AMD Software and cant find any options to leave game mode.
In the task manager, I'm the only user and the stats float with,

- *CPU 15%*
- *Memory 90% 4.9/5.9 GB*
- *Disk 33% 0 (G: C:) Bounces 5%-100%*
- *Network 0%*

APU
*AMD Radeon (TM) Vega 8 Graphics*
Primary/Integrated
*HARDWARE DETAILS*

- *U*sable Memory Size 2048
- Bus Type & Setting PCI
- Device ID 15D8
- Sub System ID 8643
- Memo Type DDR4
- Memory Clock 1467 MHz
- Core Clock 1250 MHz
- Total Memo Bandwidth 23 GB
- Memo Bit Rate 2.93 Gbps
- OpenGl API Version 4.6
- OpenCl API Version 2.0

*SOFTWARE & DRIVER DETAILS*

- *W*indows 11 (64 bit)
- Software Version 10.21.30024.0
- Driver Version 21.30.26-211005a-373572C-HP
- AMD Audio Driver Version 10.0.1.20
- Vulkan Driver Version 2.0.198
- Vulkan API Version 1.2.188
-

VRAM
*2048 MB*
DDR4 1467 MHz
CPU
*AMD Ryzen 3 3200G with Radeon Vega Graphics*
4 Cores

Report · Jan 30, 2023

your ram is inadequate, https://helpx.adobe.com/creative-cloud/system-requirements.html

Report · Jan 30, 2023

I tried messaging earlier before I left but it failed.
Anyway, I looked at the system requirements in the link and it said 2 min.
and 4GB or more are recommended. Looking in my system it says I have 8GB
RAM.
I'll take your word for it. Is there anywhere I can get some more info on
this? I really want to use the software to its potential.
Thanks again for your help, and your time.

Report · Jan 30, 2023

8 is the usual minimum, meaning apps will run but not well as you can see from your first post (90% ram usage).

Report · Jan 31, 2023

I'm sorry for not getting back to you sooner. I see that is indeed the
situation. I didn't realize that it was that demanding on a system.
I'm sure this next question is out of your department. However, I will ask
you anyway, you can get it to the correct person/department.
Is there any way I can temporarily suspend my account until I can fix the
issue on my end? I haven't been able to use it sufficiently since I
downloaded the software. I didn't realize that it would be a $275 early
termination fee. I didn't think I'd have these issues and I'd not be able
to use either. I can't replace my machine at the moment, is there any way
to put it on hold until I can get my RAM upgraded?
Any help would be greatly appreciated!
Thanks!

Report · Jan 31, 2023

no, you can't suspend/pause a subscription. otoh, adobe will sometimes waive the early cancellation fee. you should check.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...