Prefetencies uninstall loop

[Alessio26405071g4wj]

Hey everyone, I'm having this issue lately, I tried uninstalling an app from the Creative Cloud launcher and now I'm stuck in a loop.
It asks me if I want to keep the preferencies of the app, if I click to remove them it then asks me again few moments later. Did someone else found this issue? If so, how did you manage to solve it?

[Kanikas]

Hi, 

Which Adobe App are you trying to uninstall? 

-Kanika 

[Alessio26405071g4wj]

Dreamweaver, but I had the same problem months ago with Substance Painter and I had to uninstall and delete every trace of CC on my computer. I thought that solved it but apparently it did not.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

then try uninstalling dreamweaver.

[Alessio26405071g4wj]

Didn't solve it.

[kglad]

what if you opt to leave your preferences?

[Alessio26405071g4wj]

It pop ups again, it's a loop, whatever I click doesn't matter, it comes back.

[kglad · Accepted solution]

repair the cc app per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then

reinstall using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html



NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Alessio26405071g4wj]

It worked for now, thanks!

[kglad]

you're welcome.