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Premier pro will not download

Gabe5DCF
New Here ,
Apr 24, 2021 Apr 24, 2021

hello! i just gave adobe my credit card information so that I may begin my trail of adobe premier. unfortunately when i download the program from creative cloud it says error CCXprocess running.  so I have to say my expieirence with Adobe is really bad so far. 

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Creative Cloud , Feature request , Installation
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Gabe5DCF
New Here ,
Apr 24, 2021 Apr 24, 2021

also its a macbook with the latest OS

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Apr 26, 2021 Apr 26, 2021
LATEST

Gabe, what Adobe applications and versions are already installed on the MacBook?  Exactly what version of macOS is installed on the computer?

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