Premiere Elements 19 won't install on new PC

New Here ,
Feb 19, 2022 Feb 19, 2022

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I installed Premiere Elements on a Windows 10 computer via CD and now need to install it on my new computer (Windows 10, soon to be Windows 11).  Whether I use the CD or attempt to download the app (which is registered with Adobe), I get a message that says my operating system or browser are no longer supported.  How can that be?  What to do about it?

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Community Expert , Feb 19, 2022 Feb 19, 2022

This has become a known issue (albeit unexplained by Adobe) with recent versions of Elements.

 

See https://community.adobe.com/t5/download-install-discussions/i-purchased-premiere-elements-and-photos...

 

https://community.adobe.com/t5/photoshop-elements-discussions/windows-11/m-p/12433446

 

First download and install the Adobe Cloud desktop app. No need to subscribe. Just install it.

No-one is sure why this step is required, since Elements is not a Cloud app, but it seems to work.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

...

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Community Expert ,
Feb 19, 2022 Feb 19, 2022

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This has become a known issue (albeit unexplained by Adobe) with recent versions of Elements.

 

See https://community.adobe.com/t5/download-install-discussions/i-purchased-premiere-elements-and-photos...

 

https://community.adobe.com/t5/photoshop-elements-discussions/windows-11/m-p/12433446

 

First download and install the Adobe Cloud desktop app. No need to subscribe. Just install it.

No-one is sure why this step is required, since Elements is not a Cloud app, but it seems to work.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Then install Elements 2019.

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New Here ,
Mar 09, 2022 Mar 09, 2022

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John -- Many thanks for the solution.  Elements is working now.

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