premiere pro 2022 with Monterey

[michelej75039328]

premiere pro doesn't work on my two macbook pro after upgrading to monterey. Does anyone know how to solve the problem? It is the only software in the suite that does not open.

[kglad]

you probably need to update your cc desktop app, but start here:

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[michelej75039328]

I did all the steps, in the end after reinstalling everything, Photoshop Lightroom and Acrobat work correctly, but Premiere and Media encoder do not work. Everything as before... 

[kglad]

what's your os?

what version of the cc app is installed?

[michelej75039328]

macos 12.0,1 Monterey as you can see in the picture,

the version is the latest, installed yesterday...  5.6.0.788

the strange thingh is that the other programs work properly.... only Premiere and related doesn't works, and in two differents computers.... thank you for new suggestions

[kglad]

does premiere open?

[michelej75039328]

it tries to open but during loading of serivces it crash, please see the attached image 

[kglad]

support will need to check your crash report.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human