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premiere pro/after effects problem on new (M1) macs - exit code 183 and download/install errors

Community Expert ,
Sep 11, 2022 Sep 11, 2022

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there's been a recent surge in mac (with new apple silicon m1 chips) caused by premiere pro (and after effects) installs resulting in exit code 183 and download/install freezes.

 

you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

 

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

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Creative Cloud , Installation

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hello there,

Thanks for sharing the expert suggestions here. We're sure it will be helpful for other users too.

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