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Premiere Pro Error 102

New Here ,
Dec 15, 2023 Dec 15, 2023

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I can’t use the applications because it shows error 102. Anti-virus protection on the computer is disabled, the host has checked everything is ok.

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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@Acuner342709880fzt 

 

I've moved your post to the Premiere Pro forum where the Experts there will be more likely to assist.

 

Jane

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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@jane-e, that's a licensing/connection error, not a premiere pro error.

 

@Acuner342709880fzt,  https://helpx.adobe.com/download-install/kb/licensing-errors.html

 

==============================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

 

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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quote

that's a licensing/connection error, not a premiere pro error.

<"moved from using the community">
By @kglad

 

This was in Premiere Pro, not Using the Community, Keith. Are you using the wrong macro?

 

Jane

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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no, it was moved from community to premier.

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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actually, it's not always clear where a post should be.

 

to me, if there's a problem with a particular app, moving to that app forum is usually best.

 

this is a licensing error. those are usually handled in the download and install forum.  but there are no rigid rules. it's sometimes more a factor of tradition than logic.

 

i usually leave your moves alone even when they're contrary to tradition.  but after seeing a premiere expert site a out-dated thread, i felt this one should be moved to a forum i (and other licensing/connection experts) follow.

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Acuner, I am sorry you cannot use your new Creative Cloud membership. Error 102 occurred because the computer could not contact our servers to verify the status of the license. Please see https://helpx.adobe.com/download-install/kb/licensing-errors.html#error102 for several solutions you can implement to unblock the connection to our servers. 

 

Please update this public forum discussion if you have any questions.

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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LATEST

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

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