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I can’t use the applications because it shows error 102. Anti-virus protection on the computer is disabled, the host has checked everything is ok.
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I've moved your post to the Premiere Pro forum where the Experts there will be more likely to assist.
Jane
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Skip the download assistant.
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@jane-e, that's a licensing/connection error, not a premiere pro error.
@Acuner342709880fzt, https://helpx.adobe.com/download-install/kb/licensing-errors.html
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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that's a licensing/connection error, not a premiere pro error.
<"moved from using the community">By @kglad
This was in Premiere Pro, not Using the Community, Keith. Are you using the wrong macro?
Jane
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no, it was moved from community to premier.
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actually, it's not always clear where a post should be.
to me, if there's a problem with a particular app, moving to that app forum is usually best.
this is a licensing error. those are usually handled in the download and install forum. but there are no rigid rules. it's sometimes more a factor of tradition than logic.
i usually leave your moves alone even when they're contrary to tradition. but after seeing a premiere expert site a out-dated thread, i felt this one should be moved to a forum i (and other licensing/connection experts) follow.
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Acuner, I am sorry you cannot use your new Creative Cloud membership. Error 102 occurred because the computer could not contact our servers to verify the status of the license. Please see https://helpx.adobe.com/download-install/kb/licensing-errors.html#error102 for several solutions you can implement to unblock the connection to our servers.
Please update this public forum discussion if you have any questions.
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