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premium membership problem

New Here ,
May 28, 2024 May 28, 2024

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although I have previously purchased an annual subscription, it does not become active.

my order number for the purchase on March 14, 2024; MMWF21Z1

i bought it with my apple ID, but it says it's not registered to such a gmail.
please help me.

 

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correct answers 1 Correct answer

Community Expert , May 28, 2024 May 28, 2024

If purchased through the Apple Store, you need to contact the Apple Store.

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Community Expert ,
May 28, 2024 May 28, 2024

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If purchased through the Apple Store, you need to contact the Apple Store.

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Community Expert ,
May 28, 2024 May 28, 2024

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also, whatever id you used to subscribe, use it to check, https://account.adobe.com

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