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problème d’installation avec Creative Cloud

New Here ,
Feb 01, 2022 Feb 01, 2022

Bonjour, je n'arrive pas à télécharger l'appli Creative Cloud. J'ai du la supprimé à cause de problèmes liés aux mises à jour et depuis je n'arrives pas à la télécharger. L’installation se bloque à partir d'un pourcentage. Que faire ??

TOPICS
Creative Cloud , Installation
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Community Expert ,
Feb 01, 2022 Feb 01, 2022
LATEST

follow each applicable step.  (eg, if you don't have anything cc installed, skip the first two steps.)

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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