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problème d’installation avec Creative Cloud

New Here ,
Feb 01, 2022 Feb 01, 2022

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Bonjour, je n'arrive pas à télécharger l'appli Creative Cloud. J'ai du la supprimé à cause de problèmes liés aux mises à jour et depuis je n'arrives pas à la télécharger. L’installation se bloque à partir d'un pourcentage. Que faire ??

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Creative Cloud , Installation

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Community Expert ,
Feb 01, 2022 Feb 01, 2022

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follow each applicable step.  (eg, if you don't have anything cc installed, skip the first two steps.)

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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