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Problem Adobe Creative Colud

New Here ,
Apr 17, 2022 Apr 17, 2022

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Hello! I have problem with my adobe abo. I have pay every month and now i cant acess to my Photography Plan. Where is the problem?

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Creative Cloud

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Community Expert ,
Apr 17, 2022 Apr 17, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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Vejko, what problems are you encountering using your Photography plan?  Please make sure you are logging in with the e-mail address associated with your plan.  I do not see an active membership under the e-mail address you used to post to this public discussion forum.

 

For more information on how to access your paid membership, see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

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